Frequently Asked Questions
Everything you need to know about your Mondaine timepiece.
Are Mondaine watches water-resistant?
Most Mondaine watches are water-resistant to 30 meters (3 ATM). This means they are protected against splashes and rain, but should not be worn while swimming or showering.
How long does shipping take for my order?
Standard shipping typically takes 3 to 5 business days within the continental United States. International shipping times vary by destination, usually ranging from 7 to 14 business days.
What is your return policy for watches?
We offer a 30-day return policy for all unworn watches in their original packaging. Please ensure all protective films and tags are intact to qualify for a full refund.
Do Mondaine watches come with a warranty?
Yes, all Mondaine watches are covered by a 2-year international manufacturer's warranty from the date of purchase, covering defects in materials and workmanship.
How do I change the battery in my Mondaine watch?
To maintain your warranty and water resistance, we recommend having your battery replaced by an authorized Mondaine service center or a professional jeweler.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.